Adult signature delivery, explained
Quick answer: Tobacco deliveries require a signature from someone 21 or older at the delivery address. The carrier will not leave the package unattended. If nobody signs, it goes back to the depot and is redelivered.
How the handoff works
The driver asks for a signature and may ask for ID. The signature is recorded against the tracking number. Most carriers will not release the parcel to a neighbour.
Avoiding a failed delivery
Ship to an address where an adult is present during the day, and watch the tracking the morning of delivery. A failed attempt usually adds two to three days.
Redelivery
After a failed attempt the package returns to the local depot. Most carriers hold it for a few days and retry once. Beyond that it comes back to us and we re-ship.
Unmarked packaging
Orders ship in plain boxes with no brand markings on the outside. The only visible information is the shipping label.
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Frequently asked
Can I waive the signature?
No. Adult signature is a carrier and legal requirement for tobacco.
Will the box say what is inside?
No — plain, unmarked packaging.
What if I miss the delivery?
It returns to the depot and is redelivered; after that it comes back to us for re-ship.