Everything buyers ask before ordering — shipping, age verification, prices, brands, storage and what happens if something goes wrong.
Send your list on WhatsApp — every button on the site opens a chat with the message pre-filled. We reply with the total, confirm age, then dispatch. How many cartons to order.
No. There is no sign-up, no cart and no checkout on the site.
No. Payment is arranged in the WhatsApp conversation after the order is confirmed. We never take card details through the site. Privacy policy.
No minimum. You can order a single carton, though shipping costs the most per carton on a one-carton order. Why cartons are cheaper online.
Yes, as long as it has not been picked. Message us on the same WhatsApp thread and we will adjust before dispatch.
Within the United States only. We do not ship internationally. State shipping rules.
Most orders leave within one business day and arrive in 2–5 business days depending on the state. You get a tracking number when it ships. Shipping details.
Shipping is calculated per shipment and quoted on WhatsApp with your total. It is charged once regardless of how many cartons are in the box.
No. Orders ship in plain, unmarked boxes. The only visible information is the carrier label.
Yes — an adult 21 or older must sign. The carrier will not leave the package unattended. How adult signature delivery works.
The package returns to the local depot and is redelivered. After the final attempt it comes back to us and we re-ship.
No. Adult signature delivery requires a physical address.
We send the tracking number on WhatsApp once the label is created. If tracking stops moving for 48 hours, message us and we will chase the carrier.
Yes. Every order is verified before dispatch and again at delivery with an adult signature. What the check involves.
A date of birth confirmation, and a photo ID match where required. Verification happens before the order leaves.
Massachusetts and California have statewide restrictions on menthol and flavoured tobacco. Several cities have local rules as well. Menthol bans by state.
No. Restricted products are screened out by destination state before dispatch, and you are told before anything is charged.
Remote tobacco sales are regulated state by state — age verification, adult signature and destination restrictions all apply. We follow those requirements rather than working around them. State shipping rules.
200 — ten packs of twenty. Every carton we list follows the U.S. convention. Carton sizes explained.
A 100mm cigarette — longer than king size, with a longer filter. The pack still holds 20. 100s vs 72s vs king size.
Red is full flavour with a firmer draw; Gold is lighter with more filter ventilation. Same pack size, same price tier. Red vs Gold.
No. Every carton ships factory sealed. We do not open cartons to sell partial packs.
The cellophane should be tight with clean end folds, and the tax stamp should sit over the wrap across the seam. Reading a tax stamp.
Yes — Newport Menthol, Marlboro Menthol and ESSE Menthol are all in stock where state law allows. Newport vs Marlboro Menthol.
Lighter variants such as Marlboro Gold, Denim Blue and Ashima Luxury Blue are described as the smoothest in their lines. Denim Blue vs Red.
A small flavoured capsule in the filter. Squeeze the filter to release it — only on the cigarette you are about to smoke. How capsules work.
State excise runs from $0.17 per pack in Missouri to $5.35 in New York, averaging $1.98, with the federal $1.0066 per pack on top. See all 51 rates.
A carton is handled as one unit — one tax stamp, one warehouse motion, one shipment — instead of ten separate packs with retail margin on each. Why cartons are cheaper online.
No. The carton price is per carton; shipping is added once per shipment and confirmed on WhatsApp. Full price list.
No per-carton discount tiers. Buying several cartons saves on shipping rather than on unit price. How many cartons to buy.
Allure Super Slims and Denim sit at the lower end. The full list is sorted cheapest first on the price page. Price list, cheapest first.
Divide the carton price by ten. That is the number to compare with a store shelf price. Carton price math.
A sealed carton at room temperature stays fresh for several months. How many days it lasts depends on your habit — 200 cigarettes at ten a day is about 20 days. How long a carton lasts.
No. Condensation when they come back to room temperature makes them damp and uneven. A dark cupboard at room temperature is better. How to store cartons.
Keep them sealed, at room temperature, away from heat and sun, and use the oldest carton first.
Photograph it before opening the cellophane and message us the same day. We replace damaged cartons rather than argue about them. Returns policy.
Message us with the order thread and a photo. We arrange a replacement and cover the return shipping.
No. For legal and hygiene reasons, opened cartons cannot be returned. Sealed cartons with a damaged seal are replaced.
WhatsApp is fastest — the button on every page opens a chat with your message pre-filled. There is also a contact page. Contact page.
Still unsure? Send your question on WhatsApp — a person replies, usually within minutes.
Go to the store →No WhatsApp? Order on our website →