Age verification: what to expect
Quick answer: Online tobacco orders in the U.S. require age verification before dispatch and an adult signature at delivery. Expect to confirm your date of birth and to be present when the package arrives.
What we ask for
A date of birth confirmation and, where required, a photo ID match. This happens before the order leaves — not after.
The delivery signature
Carriers require an adult 21+ to sign. If nobody is available, the package returns to the depot rather than being left on a porch. That is a legal requirement, not a delivery preference.
Why orders get held
Mismatched name and address, an unverifiable date of birth, or a destination state with restrictions on the product. Holds are usually resolved the same day on WhatsApp.
What we never do
We do not take card details through the website and we do not ship to anyone who cannot be verified. There is no on-site checkout.
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Frequently asked
Do I need to sign for delivery?
Yes — an adult 21+ signature is required.
What if I am not home?
The carrier will not leave the package. It returns to the depot for redelivery.
When is age checked?
Before dispatch and again at delivery.